Cancellations, Refunds or Amendments
Cancellations and Alternations by Us
In exceptional circumstances, we may unfortunately have to cancel a class, demonstration, workshop or event. If this does occur, we will give you as much prior notice as possible and will accommodate you on an alternative date, failing this we will refund your booking fee. Unfortunately we cannot accept any liability for travel or other costs.
Whilst we endeavor to provide classes, demonstrations, workshops and events in accordance with our promotional materials, we reserve the right to make variations to some of the content.
Cancellations by you
Lateness: Please arrive 10 minutes before the scheduled start time of the class so that it can start on time. We respect and appreciate our customers and late arrivals can cause disruption and disappointment. We cannot always accommodate arrivals after the scheduled start time and this will be down to the teachers discretion. We cannot refund or rebook any late arrivals.
Cancellation by you with prior notice of 2 working days or less from the booking date will mean that the course will still be charged at the full fee.
Cancelations by you with prior notice of 2 working days or more from the course date will mean that the session will be transferred to another session (subject to availability), but no refund will be offered.
Cancellations by you with prior notice of more than 7 working days from the course date will mean that you will be fully refunded the fee you paid.
You must provide the receipt (provided to you when the course was initially booked) when requesting a cancellation; we reserve the right not to process any cancellations where you are unable to provide this information.
- Nothing in these terms and conditions affects or limits your statutory rights
- Your booking is non-transferable
- The contract between you and Chirpy Thoughts Ltd trading as Splatter Make & KHY is governed by English law and shall be subject to the exclusive jurisdiction of the courts of England and Wales
You will be refused admission if we suspect that you are under the influence of alcohol or any other substance, are ill with a communicable disease or that you are engaging in inappropriate behaviour.
Lateness for Child Collection
If you are more than 15 minutes late to pick up your child(ren) from our class without prior notice, in the third instance in a row a £10 fee will apply plus a further £10 fee per hour thereafter, per child.
Health & Safety Policy
Chirpy Thoughts Ltd, referred to hereafter as The Studio considers health and safety to be of utmost importance. We comply with The Health and Safety at Work Act 1974 and the Workplace (Health, Safety and Welfare) Regulations 1992 at all times.
Our Commitment to Health and Safety:
The Studio has appropriate insurance cover, including employer’s liability insurance and public liability insurance.
Each member of staff follows The Studio’s Health and Safety policy and is responsible for:
- Maintaining a safe environment
- Taking reasonable care for the health and safety of themselves and others attending The Studio
- Reporting all accidents and incidents which have caused injury or damage or may do so in the future
- Undertaking relevant health and safety training when required to do so by the manager
Any member of staff who disregards safety instructions or recognised safe practices will be subject to disciplinary procedures.
Responsibilities of the registered person
The registered person for the setting holds ultimate responsibility and liability for the safe operation of The Studio. The registered person Amanda Litster will ensure that:
- All staff receive information on health and safety matters, and receive training where necessary
- The Health and Safety policy and procedures are reviewed regularly
- Staff understand and follow health and safety procedures
- Resources are provided to meet The Studio’s health and safety responsibilities
- All accidents, incidents and dangerous occurrences are properly reported and recorded. This includes informing Ofsted, child protection agencies and the Health and Safety Executive under RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995) where appropriate.
- All reported accidents, incidents and dangerous occurrences are reviewed, so that preventative measures can be taken.
Responsibilities of the manager
The Studio’s manager (Amanda Litster) is responsible for ensuring that at each session:
- Premises are clean, well lit, adequately ventilated and maintained at an appropriate temperature
- The premises are used by and solely available to The Studio during opening hours
- All The Studio equipment is safely and securely stored
- A working telephone is available on the premises at all times
- Chemicals and cleaning materials are stored appropriately, and in accordance with COSHH data sheets.
- External pathways are cleared in severe weather by the Landlord
- Daily environment checks are carried out in accordance with our Risk Assessment policy.
- Children are not allowed to leave The Studio premises during the session unless prior permission has been given by the parents (for example, to attend off site activities).
- Written notice/permission from a parent must be given when a child is being collected by someone else, or alternatively, give a Password which will be on the system that must be known by the collecting adult.
- During The Studio sessions, staff monitor the entrances and exits to the premises throughout
- Visitors will never be left alone with the children.
- Security procedures will be regularly reviewed by the manager, in consultation with staff and parents.
Dealing with body fluids
Spillages of blood, vomit, urine and faeces will be cleaned up immediately in accordance with our Intimate Care policy.
Staff ratios and levels of supervision are always appropriate to the number, ages and abilities of the children present, and to the risks associated with the activities being undertaken.
We are unable to accept children and adults who are ill.
If any children are ill when they first arrive at the Club we will immediately notify their parents or carers to come and collect them. Any children who have been ill should not return to The Studio until they have fully recovered, or until after the minimum exclusion period has expired (see table below).
Minimum exclusion periods for infectious conditions and diseases;
- Disease/Condition Exclusion period
- Chicken Pox 5 days from first appearance of rash
- Cold Sores None. Avoid contact with sores
- Conjunctivitis 24 hours or until the discharge from eyes has stopped
- Diphtheria* Until certified well by doctor
- Diarrhoea and Vomiting 48 hours after symptoms cleared
- Glandular Fever Until fully recovered
- Gastro-enteritis, E. Coli, Food Poisoning, Salmonella and Dysentery Until certified well by doctor
- Hand, Foot and Mouth disease While rash and ulcers are present
- Hepatitis A* Until certified well
- Hepatitis B* and C* None
- High temperature 24 hours
- HIV/AIDS None
- Impetigo Until the skin has healed
- Influenza Until recovered
- Measles* 5 days from onset of rash
- Meningitis* Until recovered
- Molluscum Contagiosum None
- Mumps* 5 days from onset of swollen glands
- Pediculosis (lice) Until treatment has been given
- Pertussis* (Whooping cough) 21 days from the onset or 5 days from commencing antibiotic treatment
- Poliomyelitis Until certified well by doctor
- Ringworm of scalp Until cured
- Ringworm of the body Until treatment has been given
- Rubella* (German Measles) 5 days from onset of rash
- Scabies Until treatment has been given
- Scarlet fever* 5 days from start of the treatment
- Slapped Check, Fifth Disease None
- Streptococcal infection of the throat 3 days from the start of the treatment
- Threadworms None
- Tonsillitis None
- Tuberculosis* Until certified well by doctor
- Typhoid*, Paratyphoid* Until certified well by doctor
- Warts (including Verruca) None. Verruca sufferers should keep feet covered
- * Denotes a notifiable disease.
If in any doubt contact local health services for further information.
You release Chirpy Thoughts Ltd trading as Splatter Make & KHY from all claims, damages and causes of action or liabilities which may arise as a result of your preparation, storage and consumption of food, except if solely due to our negligence.
Without exception, you will indemnify and hold us and our employees harmless from all responsibility for any loss of personal property whilst at The Studio or for any injuries or damages you sustain, or that anyone affiliated with or connected with you in any way may sustain, in connection with or resulting directly or indirectly from your preparation of meals and use of machinery, save where such injuries or damages arise as a result of our negligence.
Our liability to you shall not exceed the total price charged for any sessions/classes booked. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence. Children between the ages of 2-16 years of age may only attend Children specific Easy to Learn lessons. All children aged 16 years and over are able to attend a regular adult lessons, and must be supervised by an adult at all times.
Please make us aware of any food allergies by completing the required form so teachers and staff are aware.
You are the legal parent / guardian of the child(ren) / young person and give permission for the child and or yourself to be photographed for the following uses: Media identified by the event organizer [Chirpy Thoughts Ltd], future Splatter Make, KHY & Know How You publicity including posters, flyers, adverts, magazines and websites (Including social media). You understand that you can withdraw the photo from the photo library at any time by contacting Chirpy Thoughts Limited.
Please ask should you wish to seek our policies on: Illness & Accidents, Emergency Evacuation, Healthy Eating, Safeguarding, Administering Medication, Risk Assessment, Manual Handling, Fire Safety, & Intimate Care, Visitor.
This policy was adopted by: Chirpy Thoughts Limited
Date: 30 June 2015
To be reviewed:
7 Sept 2015 Signed: A Litster
Written in accordance with the Statutory Framework for the Early Years Foundation Stage (2014): Safeguarding and Welfare Requirements: Safety and suitability of premises, environment and equipment [3.54-3.64].